After talking with you on the telephone we will arrange to come out and meet you in your own home. This will give you the opportunity to meet us face to face, and allow us to give a more accurate estimate of how long it will take to clean your house.
We will also answer any questions you have about our cleaning service. If you then go ahead with us, we will look at your requirements and the days you want and allocate a cleaner for your house. Within a few days the cleaner will call you directly and come and meet you, again in your own home. This is your opportunity to make yourself at ease with your new cleaner. If for any reason you are not entirely comfortable with your new cleaner, we will happily send you someone else. You are in full control of the process, and we are on hand immediately should you have any questions.
Once you have agreed the final details with the cleaner, they will arrange a start date with you.
Karen is an extremely committed individual with a real passion for her business. She excels in relationship building with both clients and cleaners and manages the business personally to ensure the high levels of customer satisfaction she demands.
Her many customer references are testimonial to the high regard she is held in by her clients.
Call Karen now to see how she can help you with your cleaning needs.
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Just to let you know we are open for business as usual and you can continue to have your cleaner clean your house.
The government has made it clear that cleaners are still permitted to work inside peoples' homes as long as Government Guidelines on social distancing and staying safe are followed. In summary:
You can be outside of your home for work purposes where your place of work remains open and where you cannot work from home, including if your job involves working in other people’s homes.
The full text can be found here New National Restrictions from 5 November (in England; there are similar texts available for Scotland, Wales and Northern Ireland). Specifically relating to cleaners, the guidance continues: 'This guidance applies to those working in, visiting or delivering to home environments. These include, but are not limited to, people working in the following areas:
The full text can be found here What do we mean by 'working in other people's homes'?
This is dependent on the following social distancing guidelines being followed:
The good news with regard to cleaning is that the cleaners can social distance from their clients very easily, and we would advise that, if you are at home when they are there, that you remain in a separate room to your cleaner.
The Cleanhome Team